FAQ

  • Do you ship to my country? 

    • We have warehouses in different continents and we provide worldwide shipping everywhere in the world. Your order will be shipped depending on your location. 
  • How long does the shipping take?

    • We usually process orders within 1-3 days and the delivery to your door might take 7-14 days depending on your location in the world. 
  • Can I make a purchase with a different currency?

    • Yes, the prices of our items are in pounds. As long as you have an international card, you can place your order with any currency, the amount will be automatically converted to your local currency after the checkout.
  • Can I cancel my order? 

    • Yes, please check our refund policy here. And if you need any assistance, Please don’t hesitate to contact our support team at contact@geno-watch.com 
  • How can I track my order? 

    • Please track your order on our website using your order number and email address here. Also, don’t hesitate to reach out to our support team at contact@geno-watch.com if you are facing any problem with your order.  
  • How Can I use the watch?