FAQ

PAYMENT: What payment method do you accept? 

All major credit cards and Paypal. 

What currency is your store in? 

All payments are made in USD. Your bank will convert your total to your currency after your payment has been processed. 

RETURN/ REFUND/ RESTOCK/ EXCHANGE 

What is your return policy? Returns are handled on a case-by-case basis. Please see our Return Policy

Will I receive my money back after I return? 


Yes, you will receive your money back. Please see our Return Policy

CONTACT How do I contact you? 

Email us at contact@geno-watch.com 


When can I expect an e-mail response? 

Allow 2-4 business days for a response. 

Emails are answered in the order it was placed during operating business days ( Weekends are closed ). Please include full name, detailed message and order number if available. 


TRACKING YOUR ORDER I ordered two items, why did I only receive one? Some of our orders are shipped separately. If you have ordered multiple items and have not received all the items, please email us. Your remaining items are on their way. 


Why does my tracking info say invalid/not available/not found? Allow up to 24-72 hours for the post office to update. At times, tracking may not be available.