Return & Refund Policy

Thanks for shopping at Geno-watch
If you are not entirely satisfied with your purchase, we're here to help.


You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If the product is not shipped within 40 days you will get a refund excluding the shipping cost no question asked, Or we will send you back another package with the same value of the lost one.


You will be responsible for paying for your own shipping costs for returning your item.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact us 

We are here to give you the best shopping experience. If you have any issue with your order please contact us at our customer support team will answer you as soon as they see your inquiry.